Frequently Asked Questions

Listed below are the most commonly asked questions. If you cannot find the answers that you are after please either call one of the studios on 01789 268781 (Stratford Upon Avon), 0121 224 7572 (Birmingham), 0116 296 0611 (Leicester) or email your enquiry info@winkphoto.co.uk

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Q. Are there terms and conditions to your session offers?

 

A. The session offers are open to one and all. They exist as an introductory offer to make booking with us as easy and as low risk as possible. After your portrait sitting a time and date for your private viewing will be agreed when you will be shown in the region of 30 images, all our images are of course available for purchase either digitally or as framed pieces for the wall.

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Q. Can I purchase the images digitally?

 

A. Our unique CD service is extremely popular. Our discs contain jpegs of images shown to you at your viewing, each at full print resolution ready for viewing and printing at home.

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Q. I would rather not pay on line – how else can I pay?

 

A.  Please use the contact page to either email or call us to arrange alternative methods of payment. Payment can be made by credit/debit card, cheque or cash.

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Q. After purchasing a portrait sitting on line, how is an appointment made?

 

After purchasing a portrait sitting on line, you will be contacted by the studio to arrange an appointment. If the sitting has been purchased as a gift we will arrange for a gift pack to be sent out by 1st class mail.

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Q. Once an appointment is made, is it possible to change it?

 

A. We understand that it is sometimes necessary to change an appointment. All we asked is that we are given as much notice as possible to allow us to fill the slot with an alternative appointment.

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Q. How many people can attend a Wink Experience?

 

A.  We have had as many as 15 people attending portrait shoots. If you require more than 15 please contact the studio prior to booking.

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Q. Are pets welcome?

 

A.  Pets are more than welcome as they are often very important members of your family. Please make the studio aware that a pet will be attending when arranging the appointment. To date we have photographed dogs, cats, hamsters, birds of prey and even a lamb – we are however always open for new challenges!

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Q. What are the options for purchasing additional images?

 

A.  All images that are shown to you at your viewing will be available for purchase. Please see the Prices and Fees page for more details.

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Q. What methods of payment do you accept?

 

A.  We accept all major credit and debit cards, together with cheques and of course cash.

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Q. Can I spread the cost of purchases?

 

A.  We offer a 10 month interest free payment option (subject to status) for all purchases over £199. An initial down payment of at least 25% is required, with the remaining balance spread over the following 10 months.

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Q. How long will it take for my order to arrive?

 

A.  Orders take a maximum of 4 weeks to arrive after ordering.

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Q. What should I wear?

 

A. Our portrait sessions are fairly informal and we therefore suggest that your attire is not too formal. For family photographs we recommend an overall clothing look /colour scheme rather then everyone wearing their favourite top which can look a bit of a jumble. There is always time within a shoot for a change of clothes and a selection of accessories can work well. The most important thing however is that you are comfortable in what you are wearing.

 

Q. How long do you keep my images on file?

 

A.  Your images are kept on file for 1 month after your viewing – we will however keep selected images for future purchase if requested.

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Q. Can I give a portrait session as a gift?

 

A.  Our portrait sessions make a perfect gift and will be sent out in a presentation pack by 1st class post. Gift vouchers start at £25 which purchases a Wink Experience for the recipient including a complimentary framed 10″ x 8″. A gift voucher can either be purchased on line, please navigate to Purchase a Session or by calling the studio on 01789 268781. Please call the studio for purchasing gift vouchers with additional credit and we will arrange a special gift pack to be assembled.

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Q. Do you have disabled access?

 

A.  All areas are wheelchair assessable at the Stratford Upon Avon studio and at the Birmingham studio.  The Leicester studio does have limited wheelchair access into the building, for more information please contact the Leicester studio on 0116 296 0611. Please contact the studio in advance if you have specific access requirements.

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Q. In addition to the Wink Experience what other services do you provide?

 

A.  We offer a range of other services, please navigate to our services page.

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Q. Is Wink Photography available for franchise?

 

A.  A franchise package has been developed for new Wink Photography studios around the UK, for more details please get in contact.

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Q. Are there employment opportunities available within Wink Photography?

 

A..Occasionally we have positions available within the company, please contact the studio via email to make an initial enquiry, Please note that due to space restrictions we do not offer work experience placements

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